FAQs
Q: What is the Southwest Customer Advisory Council?
A: The Advisory Council is an ongoing online panel of Southwest Customers. By becoming a member of the Advisory Council, you will be invited to participate in one or two activities per month on a variety of topics like Southwest’s hospitality or innovative, new offerings from Southwest. You will have the opportunity to share your opinions, thoughts and impressions through a variety of activities such as online surveys and discussions, webcam sharing sessions, mobile missions, live chats and much more, while interacting with other Customers like yourself from around the country.
Q: What do I get out of being a member of the Southwest Customer Advisory Council?
A: As a member of the Southwest Customer Advisory Council, you will:
• BE HEARD by providing your opinions on a variety of topics
• BE IN THE KNOW by seeing how your feedback impacts real Southwest Airline decisions
• BE REWARDED by receiving sneak peeks, exclusive content and as an additional thank you, you will earn Rapid Rewards points or monetary rewards for your participation
Q: How do I become a member of the Southwest Customer Advisory Council?
A: Become a member by clicking ‘Join now’ on the main page and completing the survey. You will then receive an email confirmation to opt-in to the Advisory Council.